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2-year limited warranty
UPSTEP Fitness Co. warrants the UPSTEP Walking Pad against defects in materials and workmanship under normal consumer use for two (2) years from the date of delivery.
What is covered
- Motor failure under normal walking use (up to 265 lbs user weight, up to 4 mph speed).
- Belt separation or tearing caused by a manufacturing defect.
- Electronic display or remote control failure.
- Frame welds, hinges, and integrated wheels.
What is not covered
- Normal wear and tear (belt scuffing, cosmetic scratches, fading).
- Damage from improper use, including exceeding the 265 lb weight limit, running instead of walking, or commercial/gym use.
- Damage from outdoor use or exposure to moisture.
- Damage from transport after the initial delivery (for example, if you move and ship the unit yourself).
- Cosmetic damage that does not affect function.
- Units purchased from unauthorized resellers.
Making a warranty claim
- Email warranty@upstep.example with your order number, a description of the issue, and photos or a short video if applicable.
- We may ask a few diagnostic questions to rule out common issues (remote pairing, power cable seating, breaker reset).
- If the issue is covered, we will ship a replacement part or a full replacement unit at no charge. In some cases we may ask you to return the defective unit.
Warranty limitations
This warranty is the only warranty provided by UPSTEP Fitness Co. and replaces any other warranties, express or implied. Our maximum liability under this warranty is the purchase price of the product. We are not liable for consequential or incidental damages. Some states do not allow the exclusion of incidental or consequential damages, so the above may not apply to you.
