Template notice: This page uses a general-purpose template. Before launch, have a licensed attorney review and adapt it to your actual business entity, jurisdiction (state + country), payment processor terms, and applicable consumer-protection regulations (FTC, FDA if health claims are made, GDPR/CCPA for privacy, state-level sales tax, etc.). UPSTEP Fitness Co. is a placeholder brand; replace with your legal entity name, registered address, and contact details.
30-day home trial
We want you to love your UPSTEP. If for any reason you are not satisfied, you may return your walking pad within 30 days of delivery for a full refund of the product price.
What qualifies for a return
- The product must be in working condition and reasonably clean.
- All original components (remote, power cable, manual, resistance bands if included) must be returned.
- Original packaging is strongly preferred. If you no longer have the original box, contact us first so we can discuss replacement packaging.
How to start a return
- Email returns@upstep.example with your order number and reason for return.
- We will send you a prepaid return shipping label within 1 business day.
- Pack the walking pad, drop it at the carrier, and keep the drop-off receipt until your refund posts.
- Once we receive the return and verify it in working condition, we will issue a refund to your original payment method within 5 business days. Most banks post refunds within 3–5 additional business days after that.
Return shipping cost
Return shipping is free for defective units and for any return inside the 30-day trial window. After 30 days, return shipping is the customer’s responsibility.
Non-refundable items
- Accessories and bundle add-ons (resistance bands, floor mats) if they have been opened or used.
- Gift cards.
- Shipping charges on expedited delivery are non-refundable.
Exchanges
If your walking pad arrives defective or develops a defect during the trial period, contact us and we will ship a replacement immediately. You do not need to wait for the return to process.
Refund method
Refunds are issued to the original payment method used at checkout. We cannot refund to a different card, a different account, or by check. If the original card is closed or expired, we will issue store credit.
